I had booked a trip and it was canceled – what are my rights?
At the moment, some trips to Greece are in progress, but other trips are being canceled e.g. B. Tui cancels some package tours. The good news is, if your flight or vacation package is canceled by a travel agent, the law has to fully refund you:
- Under package travel regulations, if a package holiday is canceled, you will receive a full refund within 14 days. However, at the moment it often takes longer and it has not always proven easy to get a full refund during the pandemic (see Refunds for Canceled Package Holidays for more help).
- If you have a flight and it is canceled, you must receive a full refund within seven days under EU flight delay rules. However, for now there are again delays in refunds and some are struggling to get them (see Canceled Flight Refunds for more help).
Hotel stays booked directly are unlikely to be canceled. If this is the case, there is no specific rule that governs it, as is the case with package tours and flights. You would likely owe a refund, but that would depend on local laws.
I booked a trip and it is not canceled – what are my rights?
Currently, the Foreign, Commonwealth and Development Office (FCDO) is not advising against traveling to Greece, although this could change in the coming days.
The lack of advice means you are unlikely to be asking for a refund, and unfortunately it also means your insurer is unlikely to cover you if you don’t want to travel as government advice against travel is the common trigger for travel insurers pay off.
If you don’t want to travel, you will likely have to work with your travel agent to see if they can offer you an alternative trip or different travel dates – although this is not correct.
And if you’ve booked a trip to Greece but aren’t leaving in the next few weeks, the best thing to do is to wait and see what happens. Do not cancel your trip yourself. This means that in most cases you will not be entitled to a refund. It is far better for the airline or travel company to cancel the trip – then you have more rights.
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