Using the Cloudflare CDN on a WordPress site is a surefire way to make loading content in various locations around the world faster and safer. However, when using it, you may encounter some problems such as: Error 1020: Access DeniedThis results in the website being unavailable to users who try to access it.
This type of problem affects website performance because it is unable to load a website when one or more users are trying to access it. This makes it clear to Google that the page loading speed is incorrect and affects the ranking.
However, before it can be determined that the problem is actually on the server, it is necessary to evaluate some settings on the computer as there is a possibility that the problem is local.
To help you identify this bug, we wrote this post in which we will show:
Do you want to find out how to get rid of this error? Continue reading!
What does this error mean?
Before we go into detail about the meaning of Error 1020, let’s briefly discuss the use of CDNs. They are a resource that one is used to Improve the performance when accessing the website.
In practice, there are copies of the website’s files distributed across the various servers that are part of the CDN. This will connect the user to the server closest to their location.
In addition to increasing performance, Cloudflare also offers some security features that Protect the website from cyber attacks. These include the DDoS attack, in which the site is accessed several times at the same time, either by real users or by so-called zombie computers.
The error messages that start with 1xxx relate to connection problems on sites using the Cloudflare proxy. One of them is the “1020”, which means that access is denied. This error occurs in practice When firewall rules used in the CDN prevent the user from accessing the website.
Why does error 1020 occur?
This error can occur in some situations. One of these is when the CDN understands the IP address that is trying to connect to the website is marked in the internal settings to be blocked. Therefore, the CDN does not allow the connection as it identifies a risk to the location.
How to Fix Error 1020: Access Denied?
The purpose of Error 1020 is to protect the website from unwanted users. However, it is possible to block an IP address that is not a real threat.
Therefore, before contacting the provider, it is important to check whether there is a local event that is affecting the functioning of the website. Check below what factors can be causing this error.
In Chrome, for example, this setting can be accessed under Settings> Privacy and Security> Site Settings> Cookies and Site Data. Please note that the option to save cookies must be activated.
Look for browser extensions that might block cookies
However, these tools can be the cause of the problem accessing a website that uses Cloudflare. Hence it is important to check that your browser and is installed Temporarily disable it to see if the problem is resolved.
Clear your browser cache
Whenever a website is loaded, several files are saved on the computer. When you access the page again, Not all of them may be updated automatically. This results in outdated files on your computer, especially those that don’t change often, such as: B. Script files, cookies and style sheet files.
This scenario is perfect for the “Access Denied” error to occur as it encourages the presence of outdated cookies on the local computer. That’s why, It is necessary to clear the browser cache and access the website again.
This will completely reload all the necessary files which will update them and make the website work.
Try a different browser
Another valid attempt is to access the website from another browser or device. The idea is to reload all of the website’s content and clear the cache. So, clear your browser first so this test is more likely to work.
Change the site administrator’s settings
If none of the attempts to configure the local computer brings the expected result, The problem may be with the server. Hence, you need to access or ask the administrator to access the Cloudflare settings and check the activity logs.
This is a great way to check if there are any blocked IP addresses. You may also find that the firewall rules need to be changed or the desired IP address added to allow access to the user who cannot access the website.
Contact technical support
If none of these actions are enough to solve the problem, you can still contact Cloudflare technical support to check if another factor is causing the website to be unavailable. Remember that there are different types of plans, including free, and that customer service follows a hierarchy due to the nature of the service contracted.
Error 1020: Access Denied is a way of preventing unwanted users from accessing the site. In addition to using CDN, other security measures should be taken to ensure a protected environment. This includes creating backups, using strong passwords, using SSL certificates and setting up secure hosting.
In addition to making the website safe, you need to check its usability and speed. Enter your url below and get free insights on how to improve your page speed!
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