The Baymard Institute reports that the top three reasons why online consumers give up
E-commerce shopping carts are due to a lack of delivery options, shipping costs and a long time
Shipping times. For this reason, experienced salespeople recognize the need to reduce friction
Points during the online check-out process. This can be achieved by providing more
Shipping options. These options should include flexible delivery options that
enable consumers to identify what works for their budget and needs.
One option that started in 2019 and will increase in 2020 is that customers have to wait longer
a package in exchange for a financial reward or incentive. Of course, this is a reaction to
In the past few years, delivery on the same day or overnight has been under so much pressure. The
However, the reality has become clearer that fast delivery is not always what customers do
want. However, saving dollars is an advantage that customers don’t want to ignore.
Increased shipping options are also offered by carriers at no additional cost
Shipping costs. FedEx announced the launch of FedEx Home Delivery Residential
Sunday delivery in January 2020. Packages are delivered on at no additional cost
Sunday like Amazon and USPS since 2013.
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