CORRESPONDENCE BEFORE ARRIVAL
I am pleased to receive an e-mail prior to arrival asking if I have special requests. I requested an early check in. Thank you for taking care of it and getting the room as requested.
CHECK OUT CHECK
The check-in was impeccable. It was personal and intimate and included a delicious welcome drink (which I may have ordered several times during my stay or not). The checkout was also a breeze.
The hotel is perfectly located in the diplomatic enclave right in the center of the city. It is nestled in the lush Tiergarten and next to the zoo. They also offer a special entrance to the zoo for guests. In addition, all shopping, art and entertainment hotspots in East and West Berlin are within walking distance.
The hotel uses its own branded toiletries. I never use hotel shampoos and conditioners, so I can not say anything about the quality, but the other products smelled wonderful and worked great. I also appreciated their commitment to sustainability by using large refillable bottles instead of small to-go bottles.
BED / CUSHIONS
The bed and pillows were incredibly comfortable. There is a sleep menu so you can order a wide selection of pillows and blankets.
ROOM FACILITIES / DECOR
A Nespresso machine, a good hairdryer, plush bathrobes, full length mirror, walk-in rain shower, minibar, black-out curtains, vaulted ceilings, tall windows, well-placed artwork and decorations
Room service is available but not around the clock.
wireless Internet access
The WiFi is free and works well throughout the property.
There were two free bottled water in the room.
There were enough power outlets near the bed. You can also control the light from the bed.
SHUTTING DOWN SERVICE
The turn-down service was very personal. There was a cup of tea and chocolate at night, and the slippers matched our two sizes.
It belongs to the family of Accor Hotels.
RESTAURANT / FOOD
There are a few different restaurants and social areas throughout the property. The casual terrace is perfect for an aperitif. The courtyard is beautifully designed and is great for al fresco dining. I appreciated giving the bartender the flavors I was looking for and trying his new preparations. The breakfast buffet is extensive and offers a variety of dietary restrictions. The lobby bar is open until late at night making it perfect for a nightcap.
The sweeping stairs and the spraying of hundreds of tiny chandeliers = spectacular.
There is a Susanne Kaufmann spa, but it was all booked so I could not check it out. The front desk was so friendly that I got an appointment at the nearby Guerlain Spa.
There is a gym on the premises. You can even book yoga lessons or personal one-to-one training.
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