How to return the money for the game in steam, if more than 14 days have passed 🚩 Internet 🚩 Other

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Valve will return the money to the user in the following cases:

  1. If less than 14 days have passed since the day the game was received, and during that time the user has played less than two hours.
  2. It is also possible to return hard earned for additional content, if it is provided by developers.
  3. If we are talking about purchased game sets, then only those who have used them for less than 2 hours can get them back (and get their money).
  4. In-game purchases can be returned within 2 days, but only if they are all returned in the same form in which they were purchased.
  5. Money for a game project purchased on pre-order can also be returned, but only if less than 2 weeks have passed and the game has not been used.

Important point: if a person uses the money back function too often, the Steam administration may suspect that something is wrong, and as a result, the user may simply be blocked.

There is a law on the protection of consumer rights, according to which you can return the goods only within 2 weeks from the date of purchase. Technical support will write about this if the user requests to return the money for the game.

However, there are exceptions, so write to technical support is still worth it. Many people remember the story that in 2014, the creators of Earth: Year 2066 deceived their users, and the players who bought the game could still get the money back even if the rule was 14 days / 2 hours. The same situation was with those game projects where no one was deceiving anyone.

Also, the standard rules of 14 days do not work even if the game content leaves much to be desired, if numerous bugs were found in the game or, for example, if it did not meet expectations (multiplayer is designed for 16 people, although the developers promised 64 and so on. d.). In these and other similar cases, the standard rules will not apply.

According to the contract, which is automatically signed between the player and Valve, the company that created the Steam gaming platform, the company that taught the game back must return the money within 7 days from the time the user application was processed, not giving up the game and returning the money for it.

Nevertheless, as noted by numerous users, there is no system in this regard. Sometimes the money was returned in 1-2 days, and sometimes they came only on the second week. But there is nothing terrible in this, because there are very few cases when the user did not receive the money for the game at all. This is more the exception than the rule.

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