Apple has identified a limited hardware issue affecting the latest 13-inch MacBook Pro models with function keys, according to an internal note sent to Apple stores and Apple Authorized Service Providers late last week.


If either the MacBook Pro solid-state drive or the motherboard fails, both must be replaced at the same time. Apple's memo does not give any reason why both components could fail together or what percentage of the devices could be compromised.

An excerpt from the document that MacRumors received from a trusted source:

Apple has identified a specific population of MacBook Pro units (13 inches, 2017, Two Thunderbolt 3 ports) that use both solid state Drives as well as the main drive require logic card to be replaced if a malfunction occurs.

A message appears when either the solid-state drive or the motherboard part number is added to repair a particular MacBook Pro system. The message indicates that both the SSD and the MLB must be replaced if a component has a malfunction.

For clarity, this refers to the 13-inch MacBook Pro 2017 model year with a standard range of physical function keys instead of a touch bar. Apple says the problem does not affect any other MacBook Pro models, with or without a touchbar, including the year-round 2016 released, according to memo.

Apple says replacing the dual SSD logic board for unrelated issues, such as As a broken display or a non-responsive trackpad is not required.

Apple seems to have authorized free repairs for this issue in or out of warranty. However, liquid damage or accidental damage may incur non-warranty charges. Apple indicates a processing time of about five to seven days.

To initiate a repair, visit the Support Page on the Apple Web site and select "Mac" → "Mac Notebooks" → "Hardware Issues" → "The topic is not listed ", explain the problem, and keep voting. Then choose "Call for Repair" to schedule an appointment with an Apple Authorized Service Provider or Genius Bar.

There are also options to contact Apple Support Consultants by phone or online chat to initiate a mail-in repair in selected countries.

This issue might explain why the 13-inch MacBook Pro with feature buttons was temporarily confronted with extended shipping estimates in Apple's online store last month, as Apple may have implemented a fix, although the shortage may have been purely coincidental. We asked Apple for an opinion on this topic.

12:30 PM Pacific Time: Updated with corrected information about charges beyond warranty

Source link
SOURCES: TECHCRUNCH.COM GSMARENA.COM MACRUMORS.COM FIRSTPOST.COM ANDROIDCENTRAL.COM PHANDROID.COM TECHSPOT.COM
BLEEPINGCOMPUTER.COM NEOWIN.NET KOTAKU.COM
DROID-LIFE.COM ENGADGET.COM ANDROIDPOLICE.COM
XDA-DEVELOPERS.COM TECHCABAL.COM THEVERGE.COM
GIZMODO.COM SMASHINGMAGAZINE COPYBLOGGER EARTHER.COM
IO9.GIZMODO.COM CLICKHOLE.COM POPULARMECHANICS.COM
ITNEWSAFRICA.COM TECHGISTAFRICA.COM

LEAVE A REPLY

Please enter your comment!
Please enter your name here